We are seeking two passionate, friendly and dedicated individuals to join our busy and dynamic Box Office team to help ensure the efficient running of Lakeside’s diverse programme. Managed by Lakeside’s Box Office Manager, you will be responsible for collaborating with a broad range of colleagues to deliver effective and professional customer care and sales; processing payments and refunds; deal appropriately with incoming enquiries and feedback; updating and administering our Box Office and CRM system; ensuring high quality and safe event and facilities management at all times; and providing administrative support for customer-facing operations across Lakeside.

Along with a passion for delivering the highest standards of customer care, you will have strong administrative skills and experience of using a CRM or Box Office system. To help deliver our varied and exciting programme, you will have good interpersonal skills, including the ability to develop effective working relationships with our diverse team at all levels. In addition, you will be comfortable working under your own initiative and be able to provide creative solutions that help drive customer service and Lakeside operations.

There are two posts available:

1. This post is offered on a permanent, part time (22 hours per week) contract.
2. This post is offered on a fixed term contract until 12 September 2027. Hours of work are part time, 16 hours per week. Requests for secondment from internal candidates may be considered on the basis that prior agreement has been sought from both your current line manager and the manager of your substantive post, if you are already undertaking a secondment role.

Informal enquiries may be addressed to Ian Perry, tel: 0115 846 7378 or email ian.perry@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.